Terms of Service
TERMS OF SERVICE
These Terms of Service apply to the use of all websites and services, including any platforms and technologies provided by Send Solutions LLC and on behalf of Send Solutions LLC “services” to users. In this document Send Solutions LLC, Inc., a Florida limited liability company may refer to ourselves as “Send Solutions LLC,” “we,” “us,” “our.” We may refer to consumers of Send Solutions LLC services as “you,” “your,” “Merchant” or “users.”
You should carefully read the following Terms of Service Agreement (“Agreement”) before using any website (“Site”) and services (“Service”) of Send Solutions LLC. This is a legally binding Agreement. Your access to and use of the service is conditioned upon your acceptance of and compliance with these Terms. These Terms and Conditions apply to all visitors, users and others who wish to access or use any or all of the service.
By accessing or using the service you agree to be bound by these Terms. These Terms of Service affect your legal rights and obligations, so if you do not agree to these terms, you may not use or access any of the services. Merchants and consumers of the service shall also be bound by these terms, which also apply but are not limited to Payment Gateways, Processors, or as part of any Payment Facilitation agreements.
When you access the Service through a mobile network, your network or roaming provider’s messaging, data and other rates and fees will apply. Downloading, installing, or using the Services may be prohibited or restricted by your network provider and some or all parts of the Service may not work with your network provider or device.
LICENSE
Subject to you agreeing to these Terms and your continued compliance with these Terms and any other relevant policies, Send Solutions LLC grants you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to access and use the Service for your own purposes. You agree not to use the Services for any other purpose.
The Services are provided to you for your personal use only. You shall not sell, rent, or give away your access to the Services, create Services accounts by using false identities or information, or on behalf of someone other than yourself. You shall not use the Services if you have previously been removed from using any part of the Services provided by Send Solutions LLC.
LICENSE LIMITATIONS
Your use of the Services is strictly tied to your compliance with these Terms. Any use of the Services in violation of these Terms is strictly prohibited and can result in the immediate revocation of your limited license and may subject you to liability towards Send Solutions LLC or liability for violations of law.
You agree that you will not, under any circumstances:
use the Services for fraudulent or abusive purposes (including, without limitation, by using the Services to impersonate any person or entity, or otherwise misrepresent Send Solutions LLC’s affiliation with any person, entity, or the Services);
disguise, anonymize or hide your IP address or the source of any material or content that you upload into the Services;
interfere with or disrupt the Services, servers or networks that provide the Services;
attempt to decompile, reverse engineer, disassemble or hack any of the Services, or to defeat or overcome any of the encryption technologies or security measures or data transmitted, processed, or stored by Send Solutions LLC;
post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive or engage in ongoing toxic behavior, such as by repeatedly posting information on an unsolicited basis;
post any information that contains nudity, excessive violence, or offensive subject matter or that contains a link to such content;
attempt to, or harass, abuse, or harm, or advocate or incite harassment, abuse, or harm of another person, group, including Send Solutions LLC’s employees, including Send Solutions LLC’s customer service representatives;
solicit or attempt to solicit login information or any other login credentials or personal information from other users of the Services;
institute, assist, or become involved in any type of attack, including without limitation distribution of a virus, denial of service attacks upon the Services, or other attempts to disrupt the Services;
disobey any requirements or regulations of any network connected to the Services;
circumvent technological measures designed to control access to, or elements of, the Services; or do anything else that Send Solutions LLC deems not to be within the intent of the Services.
Send Solutions LLC reserves the right to determine what conduct it considers to be in violation of these Terms or other rules of the Service, or otherwise outside the intent or spirit of these Terms of Service or the Service itself. Send Solutions LLC reserves the right to take action as a result, which may include terminating your access to the Service in whole or in part.
SUBSCRIPTIONS
Some parts of the service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set monthly. At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it, or Send Solutions LLC cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Send Solutions LLC’s customer support team.
A valid payment method, including a credit card, is needed to process the payment for your Subscription. You shall provide Send Solutions LLC with accurate and complete billing information including full name, address, state, zip code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorize Send Solutions LLC to charge all Subscription fees incurred through your account to any such payment instruments. Should automatic billing fail to occur for any reason, Send Solutions LLC will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
FEE CHANGES
Send Solutions LLC in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. Send Solutions LLC will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of the service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
ACCOUNTS
When you create an account with us, you guarantee that you are legally permitted to open the account and enter into a contract with the service and that the information you provide us with is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the suspension or immediate termination of your account and service.
You are responsible for maintaining the confidentiality of your credentials (account and password), for yourself as well as individuals granted access by you to perform actions on your behalf. The confidentiality of your credentials includes but is not limited to maintaining the security of your electronic devices such as mobile devices and computers and other credentials such as email which may be used to gain access to the service. You agree to accept responsibility for all activities or actions that occur under your account and/or password, whether your password is with the service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account or accounts which have access to act on your behalf.
We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 18 nor knowingly allow such persons to use the Service. If you are under 18, please do not send any data about yourself to us, such as your name, address, telephone number, or email address. No one under the age of 18 may provide any personal data. If we learn that we have collected personal data about anyone under age 18, we will delete such data without delay. If you believe that we might have any data from or about anyone under the age of 18, please contact us.
LINKS TO OTHER WEBSITES
The service may contain links to third party web sites or services that are not owned or controlled by Send Solutions LLC (“Third Party Sites”). Send Solutions LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any Third-Party Sites. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Send Solutions LLC shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such Third-Party Sites. We strongly recommend that you read the Terms of Service and privacy policies of any Sites prior to their access or use. Please refer to our Privacy Policy for more information on how we collect, use, and disclose information from our users.
THIRD PARTY SERVICES AND MATERIALS
Parts and features of the service may include, incorporate, or integrate with third party software and other third-party components and materials (“Third Party Materials”) that are available to you subject to third party license terms. Similarly, parts and features of the services enable you to import, export and otherwise utilize information to, from and between the service and certain third-party software services (“Third Party Services”).
By using the service, you agree to allow Send Solutions LLC to transfer the content and information you provide to and from the Third Party Services. You acknowledge and agree that Send Solutions LLC cannot control and shall not be responsible to you for any damage or loss you suffer through the use of any Third-Party Materials or Third-Party Services. Any use of the services with any Third-Party Materials or Third-Party Services is done at your risk and any agreement for your use of Third-Party Materials or Third Party Services is between you and the owner or provider of such Third-Party Materials or Third- Party services. You should review the policies and terms of use of all Third-Party Materials and Third Party Services prior to their access or use. No policies or Terms and Conditions of any Third-Party Materials or Third Party Services shall modify these Terms. You acknowledge and agree that Send Solutions LLC might suspend, modify or terminate any access to, integration with or incorporation of any Third-Party.
Materials or Third Party Services at any time in its discretion. No access to, integration with or incorporation of any Third-Party Materials or Third Party Services made with or through the service means Send Solutions LLC has any affiliation, sponsorship, endorsement, approval, investigation, verification or monitoring by any third-party owners or providers of such Third-Party Materials or Third Party Services.
You agree not to, directly or indirectly: (a) reverse engineer, decrypt, decompile, decode, disassemble, or otherwise attempt to obtain the source code to any Third Party Materials or Third Party Services, (b) rent or time share or host any Third Party Materials or Third Party Services, (c) remove or destroy any copyright or trademark notices, proprietary markings or confidential legends placed upon or contained within any Third Party Materials or Third Party Services, (d) engage in any activity with our the service and/or any Third Party Materials or Third Party Services that interferes with, disrupts, damages, or accesses in an unauthorized manner the servers, networks, or other properties or services of any third party, (e) use our the service and/or any Third Party Materials or Third Party Services in any way in furtherance of criminal, fraudulent, or other unlawful activity. You agree to hold Send Solutions LLC harmless from any damage or loss suffered by Send Solutions LLC from any violation by you of any of the preceding.
TERMINATION
Send Solutions LLC may at our discretion terminate or suspend access to your account. Access may be terminated for multiple reasons including but not limited to the breach of the Terms of Service and misuse. Prior notice is not needed to terminate access to the service. Should you wish to terminate usage of the service, you must notify Send Solutions LLC in writing, and you are responsible for any outstanding fees which have been accumulated up to that point. All provisions of the Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
PAYMENT PROCESSING
To ensure the highest level of protection for Institution and End User payment information, Send Solutions LLC may rely upon a third party for payment processing services (the “Payment Processor”) which all users must enter into any such agreement as a customer of Send Solutions LLC.
BY AGREEING TO THIS AGREEMENT OR BY CONTINUING TO USE THE SERVICESS, YOU AGREE TO BE BOUND BY THE MERCHANT SERVICESS AGREEMENT, AS THE SAME MAY BE MODIFIED FROM TIME TO TIME, OR ANY OTHER APPLICABLE AGREEMENTS RELATED TO YOUR PAYMENT PROCESSING PROVIDER FROM TIME TO TIME.
INDEMNIFICATION
You agree to defend, indemnify and hold harmless Send Solutions LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney fees), resulting from or arising out of a) your use and access of the services, by you or any person using your account and password, b) a breach of these Terms, or c) your use of any Third Party Materials or Third Party Servicess.
IX. LIMITATION OF LIABILITY
IN NO EVENT SHALL SEND SOLUTIONS LLC NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (III) ANY CONTENT OBTAINED FROM THE SERVICES; (IV) YOUR ACCESS TO OR USE OF ANY THIRD PARTY SERVICES OR THIRD PARTY MATERIALS,
WHETHER OR NOT USED OR ACCESSED THROUGH OUR THE SERVICE AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT WILL THE AGGREGATE LIABILITY OF SEND SOLUTIONS LLC, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES UNDER THESE TERMS OF SERVICE EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU FOR YOUR USE OF OUR SERVICE.
X. DISCLAIMER
Your use of the service is at your sole risk. The services are provided on an “AS IS” and “AS AVAILABLE” basis. The service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, applicability to specific use case, non-infringement, or course of performance.
The service provided through Send Solutions LLC, its subsidiaries, affiliates, partners, and licensors have been designed with reasonable diligence in accordance with applicable regulations and industry standards. The service provides no assurance of lack of errors, service disruption, misuse by users and unauthorized parties, or unintended events which could have undesired effects on the service or you. Send Solutions LLC at its sole discretion will prioritize or defer changes to the application as a result of identified defects. Any representation or warranty of or concerning any Third-Party Services or Third-Party Materials is strictly between you and the owner or provider of such Third-Party Services or Third-Party Materials.
XI. EXCLUSIONS
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
XII. GOVERNING LAW
These Terms of Service shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms of Service is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding the service and supersedes and replaces any prior agreements we might have had between us regarding the services.
XIII. CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new Terms of Service taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the updated terms, you are no longer authorized to use the services.
FORCE MAJEURE
Send Solutions LLC shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Send Solutions LLC, including without limitation any failure to perform hereunder due to unforeseen circumstances or cause beyond Send Solutions LLC’s control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
Contact information:
Send Solutions, LLC
Business phone: 888-237-9713
Business address: King of Palms, 1317 Edgewater Drive #4414, Orlando, FL 32804
Business Email: [email protected]
REFUND POLICY
Refund Policy for Send Solutions, LLC
At Send Solutions, LLC, we strive to provide our users with the best possible experience when using our platform. However, if you are not satisfied with a transaction made through our platform, we have a process in place to handle refund requests. Please read on for details on how to request a refund.
Step 1: Contact the Verified Merchant
All refund requests must first be handled with the verified merchant the disputed transaction occurred with. If the merchant can resolve the issue, the refund request will be processed directly through them.
Step 2: Submit a Refund Request to Send Solutions, LLC
If the issue cannot be resolved with the verified merchant, please email [email protected] to submit a refund request. In your email, please include the following information:
- Your name and contact information
- A detailed explanation of the reason for the refund request
- The transaction details, including the date and amount
Step 3: Important Notice
Send Solutions, LLC reserves the right to refuse a refund request if:
I) We are concerned about the security of your transaction;
II) We suspect your transaction is being used in an unauthorized or fraudulent manner;
III) You break an integral part of any of our policies, or repeatedly break any terms in any of our policies and fail to
resolve the matter in a timely fashion;
IV) It is a disputed transaction; you may not be entitled to claim a refund in relation to such transactions where:
i) The Transaction was authorized not in accordance with any of our policies;
ii) We are responsible for a transaction which was incorrectly executed and notified to us
iii) We were not notified of the unauthorized/incorrectly executed transaction within 13 months of the
debit date of such transaction.
If any of the above circumstances apply, you should contact the Merchant first, this usually leads to a quicker
resolution of the dispute. You can also ask us to investigate the transaction or misuse of your Card. We may need
more information and assistance from you to carry out such an investigation.
Step 4: Review and Response from Send Solutions, LLC
Once we receive your refund request email, our team will review your refund request internally. We aim to respond to all refund requests within 5 business days. If your request is approved, the refund will be processed within 7-10 business days. Where it is deemed appropriate, we will immediately process a refund of the amount of the disputed transaction.
If we refund a disputed Transaction to your card account and subsequently receive information to confirm that the transaction was authorized by you and correctly posted to your Card Account, we shall deduct the amount of the disputed transaction from the funds in your Card Account. If there are no or insufficient funds, then the provisions regarding overspend on your Card Account (see Section 5.6 will apply) will apply.
If our investigations discover that the disputed transaction was genuine and authorized by you directly or indirectly, or that you have acted fraudulently or with gross negligence, we may charge you again and impose an investigation fee.
If we take any of these steps, we will tell you as soon as we can, no refund will be made until any investigation that we need to carry out is complete.
We reserve the right not to refund sums to you if we believe that you have not acted in accordance with any of our policies and procedures.
Thank you for choosing Send Solutions, LLC. If you have any questions or concerns, please don’t hesitate to reach out to us at [email protected].